Need help with Joon? We're here to assist you with any questions or issues.
Email: support@joondating.app
Response Time: Within 24 hours
Emergency Safety Issues: Contact us immediately through the in-app report button
Our advanced AI algorithm analyzes your preferences, behavior, and compatibility factors to suggest the most suitable matches. The system learns from your interactions to improve recommendations over time.
Simmer allows you to keep potential matches "warm" without making an immediate decision. Unlike traditional swiping, you can revisit profiles later and change your mind, ensuring you never lose a great connection.
Profile verification involves uploading a clear photo and completing identity verification steps. This helps maintain a safe community and increases your visibility to other verified users.
Use the report button on any profile or conversation. Our moderation team reviews all reports within 24 hours and takes appropriate action to maintain community safety.
Yes, you can delete your account anytime through Settings > Account > Delete Account. This action is permanent and removes all your data from our servers.
Joon offers three premium plans:
Your safety is our priority. Always meet in public places, trust your instincts, and never share personal financial information. Report any suspicious behavior immediately.
Try restarting the app, updating to the latest version, or restarting your device. If issues persist, contact support with your device model and iOS version.
Check your location settings, ensure your profile is complete with photos, and verify your age and distance preferences aren't too restrictive.
Go to Settings > Subscriptions in your iOS device settings, find Joon, and select Cancel Subscription. You'll retain premium features until the current billing period ends.
Can't find what you're looking for? Email us at support@joondating.app and include: