Frequently Asked Questions
Our advanced AI algorithm analyzes your preferences, behavior, and compatibility factors to suggest the most suitable matches. The system learns from your interactions to improve recommendations over time.
The AI processes your profile information, interests, and swiping patterns to understand your preferences and find users who share similar values and relationship goals.
Simmer allows you to keep potential matches "warm" without making an immediate decision. Unlike traditional swiping, you can revisit profiles later and change your mind, ensuring you never lose a great connection.
This feature helps reduce decision fatigue and gives you more time to consider potential matches thoughtfully.
Profile verification involves uploading a clear photo and completing identity verification steps. This helps maintain a safe community and increases your visibility to other verified users.
Verified profiles get priority in match suggestions and build trust with other users.
Use the report button on any profile or conversation. Our moderation team reviews all reports within 24 hours and takes appropriate action to maintain community safety.
You can report users for inappropriate messages, fake profiles, harassment, or any behavior that violates our community guidelines.
Joon offers three premium plans:
- Weekly Premium: $4.99
- Monthly Premium: $9.99
- Annual Premium: $79.99 (best value)
Premium features include unlimited matches, enhanced AI search, priority support, and advanced filters.
Go to Settings > Subscriptions in your iOS device settings, find Joon, and select Cancel Subscription. You'll retain premium features until the current billing period ends.
Alternatively, you can manage your subscription through the App Store or contact our support team for assistance.
Try these troubleshooting steps:
- Force close and restart the app
- Update to the latest version from the App Store
- Restart your device
- Check your internet connection
If issues persist, contact support with your device model and iOS version.
Check these common issues:
- Ensure location services are enabled for Joon
- Complete your profile with photos and information
- Verify your age and distance preferences aren't too restrictive
- Make sure your profile is active and not paused
Yes, you can delete your account anytime through Settings > Account > Delete Account. This action is permanent and removes all your data from our servers.
Before deleting, consider pausing your profile if you just need a temporary break from dating.